Discussions

Our docker instances of Eris updated to 1.1.188 and stopped processing faxes. I had to roll back to 1.1.187 to get everything working again. The docker instances are running under Docker Desktop for Windows. The reason we run multiple instances is so that we can choose what fax number we want to send the fax out as since our account is for multiple locations, but all hosted centrally on a single system.

Does etherFAX make available to developers, an Open API Specification (OAS) such as Swagger for providing interfacing into the APIs? This would be a real time-saver for developers on systems such as Salesforce that ingest those, produce the necessary classes, methods, and interfaces for components such as Workflow. Just curious... -----Jim

Does etherFAX have an internal mechanism that can take an incoming fax, duplicate it, and then send it on while routing the duplicated fax into another queue...in this case a developmental account for testing purposes? We receive 200-300 faxes a day of various types and would like to run parallel with our production lines... In advance, thanks!

Okay, etherFAX Developer Community: another Noobie question for everyone so, please go easy on me ;) We resolved the preceding "Noob Question #1" by having etherFAX create a new Service ID for calling the REST APIs which, we validate by leveraging the /account method returning our configuration settings. Now, I am invoking the /inbox(list) API with a count=0 (all unread faxes): ``` https://na.connect.etherfax.net/rest/3.0/api/inbox?a=list&count=0 ``` ...which correctly authenticates: ``` System.HttpResponse[Status=OK, StatusCode=200] ``` ...but, when providing a count=0 should return a listing of all unread faxes but instead returns an empty array: ``` [202]|DEBUG|[ETHERFAX000003I] -> strHTTPResponseBody=[] ``` I previously faxed a 16-page test document to myself and I see it sitting in my queue waiting for download...please help me to learn and understand why the API does not return a listing of at least that pending document...am I missing something? Thanks for all the help in advance! -----James Kepler, PenServ Plan Services

Sorry for being a noobie here, have a question: Connecting our Salesforce Org to etherFax via the REST API...first, we reach out to the base endpoint to see if the port is alive and get a good response. Next, we authenticate using my credentials BASE64 encoded with a good response of 200. Then, just to start building out I attempt to make a GET to the /accounts at: ``` 08:02:40.1 (200902223)|USER_DEBUG|[209]|DEBUG|[ETHERFAX006I] -> con_ETHERFAXHTTPAPIENDPOINT=https://na.connect.etherfax.net/rest/3.0/api/accounts ``` ...adding the Authentication header to which my credentials are denied (401). I also tried the /accounts interactive test snippet in the API Library and it too, denied my credentials. Is there something extra that is required for developers? ``` public static String accounts(Boolean bol_etherFaxDebugFlag) { String accounts = ''; Http http = new Http(); HttpRequest httprequest = new HttpRequest(); httprequest.setMethod('GET'); httprequest.setHeader('Accept','application/json'); httprequest.setHeader('Authorization', str_httpauthorizationHeader); httprequest.setEndpoint(con_ETHERFAXHTTPAPIENDPOINT + '/accounts'); if (bol_etherFaxDebugFlag) EtherFaxDebugMessage('006', 'I', 'con_ETHERFAXHTTPAPIENDPOINT=' + con_ETHERFAXHTTPAPIENDPOINT + '/accounts'); HttpResponse httpresponse = http.send(httprequest); int_HTTPResponseCode = httpresponse.getStatusCode(); ``` Thanks for the help in advance! James Kepler - PenServ Plan Services, Columbia SC

We are receiving faxes with no time date stamp. What controls this function?

We are running multiple instances of ERIS in a Docker to define the outbound DID. We have various routes (incoming DIDs) defined on each instance (duplicating so any instance can receive a fax and process appropriately), one of which is to a remote printer. Most of the time, it prints fine, but sometimes it doesn't. Is there an option to retry printing after, say, 2 minutes?

Hello, We currently have RightFax dropping incoming faxes into a network location. However, as part of the path, RightFax is using macros in place of directory names to create a new folder daily with the date as the folder name ((eg ~3 ~5, ~4 would be MM-DD-YYYY). Is there a way to do this with ERIS as well?

When attaching a faximage, what is the max file size allowed?

Hi, Using etherfax client i'm sending a sendfax object with a CoverPageParams values, but the coverpage message is not showing on the faxed document. I would appreciate the help. Thanks