Discussions
Production/Development Parallel Queue Processing?
Does etherFAX have an internal mechanism that can take an incoming fax, duplicate it, and then send it on while routing the duplicated fax into another queue...in this case a developmental account for testing purposes? We receive 200-300 faxes a day of various types and would like to run parallel with our production lines...
In advance, thanks!
Hi Jim,
What you are asking for is an inbound routing feature found in FaxCore, which has a native etherFAX integration. Are you using the etherFAX API or ERIS? With ERIS you can route an inbound fax into an email address or a UNC path. With the etherFAX API, you would need to "get" the fax and create your own mechanism to duplicate, route, etc.
I'm using RESTful methods to pull down faxes into Salesforce, create a case for each, and then route them to a specific queue for processing. The above scenario I had hoped would trigger before pulling the faxes down from the queues...this way, production can continue to run while in parallel duplicate faxes would be queued in the development line for testing purposes. Our incoming faxes are routed and immediately ingested by our Dynamics CRM and I was just looking for a way to intercept those before landing in the production queue.
I may still be able to implement an ERIS solution to somehow achieve this...just asking the questions.
Thanks for the reply! ----Jim